1.1. These Terms and Conditions shall govern the relationship between Marvena LTD and users of the services offered by Marvena LTD via the website www.pulse-cycles.com. They shall bind all Customers. By examining the pages, clicking the objects or links located on the pages of www.pulse-cycles.com, the Customers agree, accept and undertake to comply with these Terms and Conditions.
1.2. The acceptance of these Terms and Conditions by the Customers of the Site shall be a prerequisite for concluding a sales and purchase contract between the Online shop and the respective Customer, and for delivery of the ordered goods.
1.3. The Online shop shall have the right, but shall not be obliged to enter into agreement and make deliveries to Customers, who have not accepted these Terms and Conditions.
1.4. Upon placing an order without having a registration on the Site, Customers shall express acceptance of these Terms and Conditions by checking the field (checkbox) “I have read and agree to the Terms and Conditions”, after entering their personal details as required by these procedures.
1.5. By checking the field (checkbox) “I have read and agree to the Terms and Conditions” within the procedure of placing an order without having a registration on the Site, the Customer shall create an irrebuttable presumption that:
1.6. Only new bicycles are sold at www.pulse-cycles.com. (promotional stock availability, sales promotions etc., shall be subject of prior notice)
1.7. All goods sold in the Shop are NEW and come with full manufacturer’s warranty for a period of 24 months.
2.1. Marvena LTD is a company registered under the Commercial Law. The company is entered in the Commercial register of the Registry Agency under UIN 121677845.
2.2. Seat and Registered Office: 10 “Prof. Asen Zlatarov” st., Sofia – 1504, Bulgaria.
2.3. Contact address: 44 “Sveti Kiprian” st., Mladost 2, Sofia – 1799, Bulgaria, telephone: +359 888 777 434, e-mail: email@example.com.
2.4. Registration under the Law on Value Added Tax № BG 121677845.
Online payment – fast, direct internet transfer made by the Customer from a bank account through a system called electronic transfer;
5.1 Delivery of bicycles and accessories to the address of the Customer or Speedy courier’s office in Bulgaria, shall take place under the conditions stated by the Shop.
5.2 Delivery to member states of the European Union shall be performed by Dasher only to the address of the Customer as per the courier charges.
6.1. The Shop shall accept orders solely through the website available at www.pulse-cycles.com .
6.1.1. Orders at the Online Shop www.pulse-cycles.com can be made 24 hours a day, 7 days a week through the website. For proper order placement, the Customer must have his/her personal e-mail address and telephone number. The order for the delivery of the selected product can be placed by adding the item to the basket and completing the appropriate registration form or by quick order without registration.
6.1.2. Ordering through the Shop website www.pulse-cycles.com consists of the following stages:
6.1.3. In response to the request for delivery, the Shop www.pulse-cycles.com shall automatically send an electronic copy of the order placed by the Customer. This is a confirmation that the request for delivery made by the Customer was given an automatic number.
6.1.4. Then, within 48 hours, the Shop shall send an e-mail to the address specified by the Customer, or contact him/her in any other way in order to:
А) Confirm acceptance of order – in this case, the contract of sale shall be concluded on the day of confirmation. By accepting these Terms and Conditions, the Customer expressly and unconditionally agrees that the confirmation of the distance contract signed with Marvena LTD will be sent to the provided e-mail address.
B) Refuse to accept an order – in this case, the contract shall not be signed.
6.2. Orders shall be executed within 7 working days. The availability of bicycles and the production schedule shall be announced on the site.
6.3. After clicking “Send”, the Customer agrees to these Terms and Conditions as they were on the day of purchase by checking the field (checkbox) “I have read and agree to the Terms and Conditions”. This also means the Customer agrees the personal data provided by him/her, to be used by the Shop for executing the order, as well as for marketing and advertising purposes and for gathering opinions on the quality of service provided by the Shop.
6.4. In the case of sales promotions, a limited amount of goods shall be specified and orders shall be executed in the order of their placement until stock exhaustion, and the deadlines set for this form of sale.
6.5. With every order, proof of sale shall be issued in the form of invoice or receipt and warranty.
7.1. Payment of goods can be made by the Customer in the following ways:
7.1.1. Before delivery of goods to the Customer
7.1.2. The order shall be cancelled within 7 working days, unless the amount is received in the bank, or paid in any of the provided ways of payment.
7.1.3. At the time of receipt of goods:
8.1. Goods ordered from the Shop, shall be delivered to the Customer by courier company Speedy on the territory of the Republic of Bulgaria, and by Dasher on the territory of the European Union. It is also possible to select the option for receiving the goods in the office of Marvena LTD at the following address: 44 “Sveti Kiprian” st., Mladost 2, Sofia . This option can be selected in the process of ordering, after specifying the preferred date and time of receipt.
8.2. Delivery time includes:
8.2.1. In case of payment by bank transfer, the deadline for executing the order shall be extended as the Shop has to wait for the funds to be credited to its bank account. The most likely deadline for executing the order is the one entered by the Shop in the confirmation of acceptance of the order. The final (obligatory) deadline for receipt shall be determined during contact of the Shop employee with the Customer.
8.2.2. Delivery time with cash on delivery and bank card payment shall not depend on the way of payment.
8.3. The delivery time for goods on the territory of Bulgaria declared by the Courier, is 1-2 working days. In exceptional cases of delivery to remote locations and small settlements, as well as cases when the day between the confirmation and delivery is a non-working day, the delivery time might be extended to 3-4 days.
8.4. Courier companies deliver consignments from 9,30 to 18,00 on weekdays, and from 9,30 to 14,00 on Saturdays. The Shop can neither determine nor commit to exact time of delivery of the consignment
8.5. Delivery to the territory of other EU countries shall be carried out by TNT, the delivery time declared by the Courier is 8 working days. In exceptional cases of delivery to remote locations and small settlements, as well as cases when the day between the confirmation and delivery is a non-working day, the time of delivery shall be on the next working day. In these cases, the delivery time might be extended to 9-12 days.
8.6. The courier company delivers consignments from 9,00 to 18,00 on weekdays, and from 9,30 to 14,00 on Saturdays. The Shop can neither determine nor commit to exact time of delivery of the consignment In case the Customer indicates his/her workplace (name of company) as the address for consignment delivery, a delivery between 9,00-18,00 shall be guaranteed.
8.7. In the absence of the Customer from the address for delivery, the courier shall contact the Customer and arrange a second visit or other ways to deliver the consignment.
8.8. Climbing floors with the consignment, especially carrying items with a total mass exceeding 31 kg, shall not be within the courier’s scope of duties. In these cases, the consignment shall be delivered to the front door of the building on the ground floor.
8.9. Before paying the courier in cash, please check if the delivered goods correspond to the placed request for delivery. Checking the consignment upon receipt, shall be a prerequisite for considering possible claims of the Customer with respect to loss of integrity or quantity of the consignment during transportation.
8.10. When paying the courier in cash upon receipt of goods, the proof of payment shall be the waybill, attached to the consignment. It is also evidence of concluding a contract with the Shop. The invoice or receipt, together with the waybill, shall be delivered to the customer by the courier. According to Art. 6, para. 1 of the Law on Accounting, Art. 114 under VATA and Art. 78 under RAVATA, the invoice needs no signature or seal.
8.11. The Shop shall not be responsible for delays in delivery caused by breach of the transport service contract by the courier companies.
8.12. The Shop shall not be responsible for non-delivery of goods or delay in delivery due to incorrect or inaccurate address for delivery specified by the Customer.
8.13. 48 hours after the Customer has been informed by Speedy and has not received his/her order, the bicycles and accessories ordered online and delivered by Speedy, shall be returned to Marvena LTD, no matter if the address for delivery is the office of the courier company or one specified by the Customer.
10.1. Execution of orders could be prevented by any of the following reasons:
10.1.1. The ordered product is not available. In this case, the Shop shall notify the Customer of the delay within 3 working days.
10.1.2. The Customer has specified incorrect or incomplete information for the delivery– name, address, telephone, postal code.
10.2. In the event of delivery issues through the Shop’s fault, the resulting sending of the order shall be at the expense of the Shop.
10.3. In the event of delivery issues that are not through the Shop’s fault and outside the cases under item 10.1.1., the resulting sending of the order shall be at the expense of the Customer.
10.4. 48 hours after the Customer has been informed by Speedy and has not received his/her order, the bicycles and accessories ordered online and delivered by Speedy, shall be returned to Marvena LTD, no matter if the address for delivery is the office of the courier company or one specified by the Customer.
11.1. Right of withdrawal
11.1.1. Pursuant to Art. 50 of the CPA, a Customer, in his/her capacity of a consumer under the CPA, shall be entitled to the right to withdraw from the distance contract without giving any reason, without compensation or penalty, and without incurring any costs, excluding the costs under Art. 54, para. 3 and Art. 55 under the CPA, within 14 days from the date on which: the consumer acquires or a third party other than the carrier and indicated by the consumer acquires the goods, or when the consumer has ordered in one order multiple goods that are delivered separately, from the date on which the consumer or a third party other than the carrier and indicated by the consumer acquired the last goods;
11.1.2. The right of withdrawal shall be exercised only if the following conditions are met: the goods (bicycles and accessories) have not been used, the integrity of the packaging is not compromised and they are in the same condition in which they were received. Bicycles must be packed in their original packaging.
11.1.3. In order to exercise your right of withdrawal, you must inform us of your name, address and, if available, your telephone number, fax number and e-mail address, and of your decision to withdraw from the contract with an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the supplied standard withdrawal form, however, it is not obligatory. You may also fill in and submit the standard withdrawal form by sending an e-mail to: firstname.lastname@example.org. If you use this option, we will immediately send you a durable medium message (e.g. an e-mail), confirming receipt of your refusal.
11.1.4. To meet the withdrawal deadline, it is sufficient to send the message concerning your exercise of the right of withdrawal before expiration of the withdrawal period.
11.2. In the event that at the time of exercising your right of withdrawal you have already received goods under the contract, the following rules shall apply:
https://www.speedy.bg/price_list.php (Speedy Courier Services)
http://www.econt.com/tariff-calculator/ (Econt Courier)
http://www.bgpost.bg/?cid=208&NewsId=363 (Bulgarian Posts EAD)
11.3. The right of the consumer to withdraw from the distance contract or off-premises contract under Art. 11.1, shall not apply in the following cases:
11.4. If the consumer withdraws from the contract, Marvena LTD shall reimburse all received payments excluding the costs of transport. Marvena LTD shall make the reimbursement not later than 14 days after receipt of returned goods, using the same means of payment as the consumer used for the initial transaction, unless the consumer has expressly agreed otherwise; in any event, the consumer will not incur any additional costs as a result of such reimbursement.
11.5. Effects of withdrawal
In an effective withdrawal, the goods and payments received by the parties shall be returned and reimbursed. If the goods are returned in poor condition:
12.1 Marvena LTD provides a warranty on its bicycles for a period of 24 (twenty-four) months from the date of purchase against factory defects and 36 (thirty-six) months on the frame without the suspension bearings, as well as the paint and polish of the frame.
12.2. Grounds for complaint handling shall be the proof of purchase, i.е. the invoice or receipt, as well as the warranty card. The warranty shall apply only to the original and only owner of the bicycle. When returning goods, the Customer shall contact an operator servicing the Shop through:
12.3. The commercial warranty shall be valid in cases where the damage is the result of hidden manufacturing defect in the components of the bicycle, which occurred during the warranty period. Only the authorised company shop of Pulse cycles at 44 “Sveti Kiprian” st., Sofia, may determine any specific damage as subject to warranty or not. If you need the bicycle to be returned to the workshop for repair, it must be transported in its original packaging/box. The cost for transportation/courier from the address of the Customer to the workshop shall be borne by the Customer. The cost for transportation of the repaired bicycle from the workshop to the Customer shall be borne by Marvena LTD.
12.4. The warranty shall not cover defects resulting from:
12.5. The warranty shall not cover defects due to normal fatigue of components:
12.6. The deadline for consideration of the claim shall be 30 days from the date of acceptance of the returned goods by the Shop. The warranty period shall be extended by the time needed for repairs (if necessary), as well as the time required for resolving of the buyer-seller dispute (in the case of dispute).
12.7. The claim shall be recognised in each case of manufacturing defects (poor workmanship, materials and construction defects). In case of claim recognition, the Customer shall receive a replacement that is free of defects, or refund of the amount paid for the purchased goods.
12.8. Marvena LTD shall not be liable for any loss of time or inconvenience caused during bicycle downtime, as well as other damages resulting from the product defect, and for performing the claim handling process.
12.9. The warranty shall not be recognised, if there is no proof of purchase documentation: invoice or receipt and warranty card.
13.1. Personal data provided to the Shop by the Customers, shall be processed by Marvena LTD.
Marvena LTD is registered as Administrator of personal data by the Commission for Personal Data Protection under number 0035867.
13.2. After placing a purchase order in the Shop, the Customer agrees his/her personal data to be added to the database of the Shop and to their processing for executing the contract. Submission of personal data by the Customer and his/her consent for their processing are required for executing the order. The Customer shall be liable for submitting false personal data.
13.3. Entrusted personal data shall be used solely for the purpose of service – accepting and executing orders, newsletter subscription, communication with the Customer in case of order-related issues, and for improving the service at www.pulse- cycles.com.
13.4. Marvena LTD guarantees these data will not be disclosed to third parties in any form or used for purposes other than the ones listed in item 13.3.
13.5. If necessary, we may share your data with other companies, e.g. courier companies that will deliver the goods to you. These companies may use your personal data only for processing your order, and not for other purposes.
13.6. By accepting these Terms and Conditions, the Customer expresses explicit consent pursuant to Art. 6, para. 1 and para. 4 of the Law on Electronic Commerce, to receive commercial notices, including bulletins or offers to purchase goods.
13.7. Entrusted personal data shall be stored and protected in accordance with the principles set out in the Law on Personal Data Protection.
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13.9 All employees of Marvena LTD shall be obliged not to disclose the information of which they become aware while performing their duties and concerning the company Customers.